{"id":1982,"date":"2021-08-27T15:09:26","date_gmt":"2021-08-27T06:09:26","guid":{"rendered":"https:\/\/mem.quarka.org\/manual\/keep-getting-data-is-under-maintenance\/"},"modified":"2024-05-15T11:18:10","modified_gmt":"2024-05-15T02:18:10","slug":"keep-getting-data-is-under-maintenance","status":"publish","type":"ht_kb","link":"https:\/\/mem.quarka.org\/en\/manual\/keep-getting-data-is-under-maintenance\/","title":{"rendered":"Keep getting &#8220;Data is under maintenance.&#8221;"},"content":{"rendered":"\n<p>The &#8220;Maintenance Notice&#8221; will be displayed when the data file has not yet been created.<br>When the plugin is activated for the first time, the data file is usually created after a user visits your site. (Until then, it is marked as under maintenance.)<br>Also, when a plugin is updated, it will be temporarily under maintenance.<\/p>\n\n\n\n<p>However, if &#8220;Maintenance Notice&#8221; is displayed all the time, the following may be the case:<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container\">\n<h5 id=\"server-environment-issues\" >-Server environment issues<\/h5>\n\n\n\n<p>If your server does not have the wirte permission to files, the plugin may not run.<br>See <a href=\"https:\/\/mem.quarka.org\/knowledge-base\/cautions-for-installing\/\">Notes on Installation<\/a> for countermeasures.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container\">\n<h5 id=\"cron-issues\" >-Cron issues<\/h5>\n\n\n\n<p>There is a possibility that the aggregation program in the cron is not running properly.<br>In that case, deactivating and then activating the plugin may solve the problem.<\/p>\n\n\n\n<p>Also, please make sure that you do not have &#8220;Do not run cron&#8221; in a file &#8216;wp-config.php.&#8217;<br>If the code &#8220;define(&#8216;DISABLE_WP_CRON&#8217;, true);&#8221; is written in wp-config.php, cron will not run.<br>Either remove this code itself, or set &#8216;DISABLE_WP_CRON&#8217; to &#8220;false.&#8221;<\/p>\n\n\n\n<h5 id=\"impact-of-url-parameters\" >&#8211; Impact of URL Parameters<\/h5>\n\n\n\n<p>QA Analytics considers URLs with different URL parameters as different pages, except for specific URL parameters.<\/p>\n\n\n\n<p>Considering them as different pages increases the number of pages measured. Consequently, this may lead to a continuous increase in page count, potentially overwhelming data processing.<\/p>\n\n\n\n<p>For more information on specific URL parameters, please refer to &#8220;<a href=\"\/en\/manual\/processing-url-parameters\/\">Handling URL Parameters<\/a>.&#8221;<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container\">\n<h5 id=\"other-considerations\" >&#8211; Other considerations<\/h5>\n\n\n\n<p>If there are really few access to your site, or if you have a cache plugin installed, it may be slow to start accumulating data. Please clear the cache of all pages once and then wait another day.<\/p>\n<\/div><\/div>\n\n\n\n<p>*As for the &#8220;Heatmap Manager&#8221; screen, if you activate the plugin for the first time, you will be able to see the data from the day after the nightly aggregation is over.<\/p>\n\n\n\n<p>*If the above does not solve your problem, it may be due to your site&#8217;s unique environment. Please read our <a href=\"https:\/\/quarka.org\/support-service\/\">Support section<\/a> before contacting us.<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0},"ht_kb_category":[315],"ht_kb_tag":[],"uagb_featured_image_src":[],"uagb_author_info":{"display_name":"QA Analytics Support","author_link":"https:\/\/mem.quarka.org\/en\/author\/qa-analytics-support\/"},"uagb_comment_info":0,"uagb_excerpt":"The &#8220;Maintenance Notice&#8221; will be displayed when the data file has not yet been created.When the plugin is activated for the first time, the data file is usually created after a user visits your site. (Until then, it is marked as under maintenance.)Also, when a plugin is updated, it will be temporarily under maintenance. 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