{"id":2061,"date":"2021-08-24T10:10:24","date_gmt":"2021-08-24T01:10:24","guid":{"rendered":"https:\/\/mem.quarka.org\/manual\/about-support-and-inquiries\/"},"modified":"2021-12-24T09:48:00","modified_gmt":"2021-12-24T00:48:00","slug":"about-support-and-inquiries","status":"publish","type":"ht_kb","link":"https:\/\/mem.quarka.org\/en\/manual\/about-support-and-inquiries\/","title":{"rendered":"About support and inquiries"},"content":{"rendered":"\n<p>Frequently asked questions are summarized in the <a href=\"https:\/\/mem.quarka.org\/manual\/\">QA manual<\/a>.<\/p>\n\n<p>\u2192 <a href=\"https:\/\/mem.quarka.org\/manual\/\">QA manual<\/a><\/p>\n\n<p>You can contact support directly if you have a paid plan.<br\/>For customers who don&#8217;t want to disclose their site URL or customer&#8217;s unique environment in the<a href=\"https:\/\/wordpress.org\/support\/plugin\/qa-heatmap-analytics\/\">official WP support forum<\/a>, we provide a &#8220;<a href=\"https:\/\/mem.quarka.org\/memberhome\/directcontact\/\">Paid Plan Only Support and Inquiry Form<\/a>&#8220;.<\/p>\n\n<p>\u2192<a href=\"https:\/\/mem.quarka.org\/memberhome\/directcontact\/\">Support and inquiry form for paid plans only<\/a><\/p>\n\n<h2 id=\"for-paid-plans-support-and-inquiries-for-paid-plans-only\" >(For paid plans) Support and inquiries for paid plans only<\/h2>\n\n<p>If you are a paid plan user, please login to the support site and use the &#8220;Paid Plan Only Support and Inquiry Form&#8221;.<\/p>\n\n<p>\u2192 <a href=\"https:\/\/mem.quarka.org\/en\/admin-page-for-subscription\/\">Login screen for paid plan users<\/a><\/p>\n\n<p>Please contact us if you encounter any problems or have any questions while using QA.<br\/>Please provide as much detail as possible about the situation so that we can respond more smoothly.<\/p>\n\n<ul><li>Number of hits per month (approximate is good enough)<\/li><li>Your server<\/li><li>debug<\/li><\/ul>\n<p>\u2192 <a href=\"https:\/\/mem.quarka.org\/en\/manual\/help\/\">How to check for debug<\/a><\/p>\n\n<p>Please note that we can only support the part of the problem that is caused by QA Heatmap Analytics and problems that occur only in the customer&#8217;s specific environment will not be supported (<a href=\"https:\/\/quarka.org\/support-service\/\">separate fee will be charged<\/a>).<\/p>\n\n<h2 id=\"for-free-plan-and-friend-plan-users-about-the-support-page\" >(For Free Plan and Friend Plan users) About the Support Page<\/h2>\n\n<p>If you need support, we have a support page that you can use.<\/p>\n\n<h3 id=\"%ef%bc%91-how-to-install-and-configure\" >\uff11.How to install and configure<\/h3>\n\n<p><a href=\"https:\/\/quarka.org\/howto-install\/\">https:\/\/quarka.org\/howto-install\/<\/a><\/p>\n\n<p>No knowledge of tags or code required! Just activate the official WordPress plugin, and the data will start accumulating immediately.<br\/>Sometimes, depending on the customer&#8217;s environment, there may be phenomena such as &#8220;data not taken&#8221; or &#8220;error&#8221;. Please check the following page if the installation does not go well.<\/p>\n\n<h3 id=\"%ef%bc%92%ef%bc%8efaq-page\" >\uff12\uff0eFAQ page<\/h3>\n\n<p><a href=\"https:\/\/quarka.org\/faq\/\">https:\/\/quarka.org\/faq\/<\/a><\/p>\n\n<p>This section summarizes frequently asked questions about compatibility with plug-ins, differences between the free and paid versions, etc.<\/p>\n\n<h3 id=\"%ef%bc%93%ef%bc%8esupport-site\" >\uff13\uff0eSupport Site<\/h3>\n\n<p><a href=\"https:\/\/mem.quarka.org\/manual\/\">https:\/\/mem.quarka.org\/manual\/<\/a><\/p>\n\n<p>This page contains more detailed information than the FAQ page, such as troubleshooting, operation, and setting methods.<\/p>\n\n<h3 id=\"%ef%bc%94%ef%bc%8esupport-forum\" >\uff14\uff0eSupport Forum<\/h3>\n\n<p><a href=\"https:\/\/wordpress.org\/support\/plugin\/qa-heatmap-analytics\/\">https:\/\/wordpress.org\/support\/plugin\/qa-heatmap-analytics\/<\/a><\/p>\n\n<p>If you have problems that cannot be solved by checking the support site or FAQ, you can ask questions in the official WordPress support forum.<br\/>However, we can only support the part of the problem that is caused by QA heatmap analytics. Please note that problems that occur only in the customer&#8217;s specific environment will not be supported (separate fee will be charged).<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0},"ht_kb_category":[305],"ht_kb_tag":[],"uagb_featured_image_src":[],"uagb_author_info":{"display_name":"QA Analytics Support","author_link":"https:\/\/mem.quarka.org\/en\/author\/qa-analytics-support\/"},"uagb_comment_info":0,"uagb_excerpt":"Frequently asked questions are summarized in the QA manual. \u2192 QA manual You can contact support directly if you have a paid plan.For customers who don&#8217;t want to disclose their site URL or customer&#8217;s unique environment in theofficial WP support forum, we provide a &#8220;Paid Plan Only Support and Inquiry Form&#8220;. \u2192Support and inquiry form&hellip;","_links":{"self":[{"href":"https:\/\/mem.quarka.org\/en\/wp-json\/wp\/v2\/ht_kb\/2061"}],"collection":[{"href":"https:\/\/mem.quarka.org\/en\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/mem.quarka.org\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mem.quarka.org\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mem.quarka.org\/en\/wp-json\/wp\/v2\/comments?post=2061"}],"version-history":[{"count":1,"href":"https:\/\/mem.quarka.org\/en\/wp-json\/wp\/v2\/ht_kb\/2061\/revisions"}],"predecessor-version":[{"id":2062,"href":"https:\/\/mem.quarka.org\/en\/wp-json\/wp\/v2\/ht_kb\/2061\/revisions\/2062"}],"wp:attachment":[{"href":"https:\/\/mem.quarka.org\/en\/wp-json\/wp\/v2\/media?parent=2061"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/mem.quarka.org\/en\/wp-json\/wp\/v2\/ht_kb_category?post=2061"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/mem.quarka.org\/en\/wp-json\/wp\/v2\/ht_kb_tag?post=2061"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}