{"id":2122,"date":"2020-09-18T20:22:50","date_gmt":"2020-09-18T11:22:50","guid":{"rendered":"https:\/\/mem.quarka.org\/manual\/unable-to-uninstall-plug-ins\/"},"modified":"2022-01-04T13:07:02","modified_gmt":"2022-01-04T04:07:02","slug":"unable-to-uninstall-plug-ins","status":"publish","type":"ht_kb","link":"https:\/\/mem.quarka.org\/en\/manual\/unable-to-uninstall-plug-ins\/","title":{"rendered":"Unable to uninstall plug-ins."},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"418\" height=\"89\" src=\"https:\/\/mem.quarka.org\/wp-content\/uploads\/not-uninstall.png\" alt=\"\" class=\"wp-image-1057\" srcset=\"https:\/\/mem.quarka.org\/wp-content\/uploads\/not-uninstall.png 418w, https:\/\/mem.quarka.org\/wp-content\/uploads\/not-uninstall-300x64.png 300w, https:\/\/mem.quarka.org\/wp-content\/uploads\/not-uninstall-50x11.png 50w, https:\/\/mem.quarka.org\/wp-content\/uploads\/not-uninstall-320x68.png 320w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/figure>\n<p>If you are unable to remove plug-ins in the above situation, you may have an old version of PHP or a beta version installed. Please follow the steps below for a clean installation.<\/p>\n\n<p>*This operation requires the use of an FTP tool to delete the directory.<\/p>\n\n<h2 id=\"clean-uninstallation-procedure\" >Clean Uninstallation Procedure<\/h2>\n\n<ol><li>Make sure your PHP version is 5.6 or later.<\/li><li>If you have installed the beta version, disable the beta version and uninstall it.<\/li><li>Delete the following directories<ol><li>\/wp-content\/plugins\/qa-heatmap-analytics<\/li><\/ol><\/li><li>Access the WordPress management screen.<\/li><li>You can verify that QA Heatmap Analytics has been removed by clicking the Plugins button and checking Installed Plugins.<\/li><li>Press the Plugins button, go to Add New and search for QA Heatmap Analytics, then Install and activate it.<\/li><li>Click on the Plugins button and deactivate and remove QA Heatmap Analytics in Installed Plugins.<\/li><\/ol>\n<p>If you want to install it again, press the Plugins button, go Add New and search for QA Heatmap Analytics then install and activate it.<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0},"ht_kb_category":[315],"ht_kb_tag":[],"uagb_featured_image_src":[],"uagb_author_info":{"display_name":"QA Analytics Support","author_link":"https:\/\/mem.quarka.org\/en\/author\/qa-analytics-support\/"},"uagb_comment_info":0,"uagb_excerpt":"If you are unable to remove plug-ins in the above situation, you may have an old version of PHP or a beta version installed. Please follow the steps below for a clean installation. *This operation requires the use of an FTP tool to delete the directory. Clean Uninstallation Procedure Make sure your PHP version is&hellip;","_links":{"self":[{"href":"https:\/\/mem.quarka.org\/en\/wp-json\/wp\/v2\/ht_kb\/2122"}],"collection":[{"href":"https:\/\/mem.quarka.org\/en\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/mem.quarka.org\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/mem.quarka.org\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mem.quarka.org\/en\/wp-json\/wp\/v2\/comments?post=2122"}],"version-history":[{"count":1,"href":"https:\/\/mem.quarka.org\/en\/wp-json\/wp\/v2\/ht_kb\/2122\/revisions"}],"predecessor-version":[{"id":2123,"href":"https:\/\/mem.quarka.org\/en\/wp-json\/wp\/v2\/ht_kb\/2122\/revisions\/2123"}],"wp:attachment":[{"href":"https:\/\/mem.quarka.org\/en\/wp-json\/wp\/v2\/media?parent=2122"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/mem.quarka.org\/en\/wp-json\/wp\/v2\/ht_kb_category?post=2122"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/mem.quarka.org\/en\/wp-json\/wp\/v2\/ht_kb_tag?post=2122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}