About support and inquiries

Frequently asked questions are summarized in the QA manual.

QA manual

You can contact support directly if you have a paid plan.
For customers who don’t want to disclose their site URL or customer’s unique environment in theofficial WP support forum, we provide a “Paid Plan Only Support and Inquiry Form“.

Support and inquiry form for paid plans only

(For paid plans) Support and inquiries for paid plans only

If you are a paid plan user, please login to the support site and use the “Paid Plan Only Support and Inquiry Form”.

Login screen for paid plan users

Please contact us if you encounter any problems or have any questions while using QA.
Please provide as much detail as possible about the situation so that we can respond more smoothly.

  • Number of hits per month (approximate is good enough)
  • Your server
  • debug

How to check for debug

Please note that we can only support the part of the problem that is caused by QA Heatmap Analytics and problems that occur only in the customer’s specific environment will not be supported (separate fee will be charged).

(For Free Plan and Friend Plan users) About the Support Page

If you need support, we have a support page that you can use.

1.How to install and configure

https://quarka.org/howto-install/

No knowledge of tags or code required! Just activate the official WordPress plugin, and the data will start accumulating immediately.
Sometimes, depending on the customer’s environment, there may be phenomena such as “data not taken” or “error”. Please check the following page if the installation does not go well.

2.FAQ page

https://quarka.org/faq/

This section summarizes frequently asked questions about compatibility with plug-ins, differences between the free and paid versions, etc.

3.Support Site

https://mem.quarka.org/manual/

This page contains more detailed information than the FAQ page, such as troubleshooting, operation, and setting methods.

4.Support Forum

https://wordpress.org/support/plugin/qa-heatmap-analytics/

If you have problems that cannot be solved by checking the support site or FAQ, you can ask questions in the official WordPress support forum.
However, we can only support the part of the problem that is caused by QA heatmap analytics. Please note that problems that occur only in the customer’s specific environment will not be supported (separate fee will be charged).

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