* This article was wrote when: Ver 2.0.7.

This is a simple summary of what you may want to know.
For more information, please refer to the respective manual articles.

Where will the data be stored?

The data will be stored on your server.

Two areas are used to store data.
(1) The database is used as a temporary storage location. (After a certain period of time, the old data will be deleted.)
2) The plugin creates a folder in “wp_content” directory of your server and saves the data as a file.
The storage period for the free version is limited to the previous month. There is no time limit for subscription plan users.

Therefore, the “viewable data period” starts from the previous month in the free version. For subscription plan users, there is no time limit.

*If you are a subscription plan user and have concerns about the capacity, we can help you. Please feel free to contact us.

– Related page:
Data storage (location and duration)
Points to note when installing (especially on dedicated servers such as AWS)

When can I start seeing the data?

Basically, “real time” allows you to see the data on the day the site was accessed. Otherwise, you can view the data the day after it was accessed.

The data is generally measured and recorded as follows.
1. Someone visits your site. →Measurements will be made.
→Will be counted as the “Users Per Minute” in “Real time”.
２. Session (step1) is over. →As soon as the data is ready, it will be reflected in “Real Time”.
[ Repeating steps 1 and 2 ]
3.→ Processing the previous day’s measured and recorded data in the early morning (midnight).
4. → The data up to the previous day will be reflected in the heatmaps and the statistical graph.

I surely visited my site, but it didn’t reflect it.

QA Heatmap Analytics does not measure the access of logged-in users. Please be aware of this.
Conversely, you can use this to exclude your own access.

– Related page:
How to exclude your own access

When you update a post or page

Update the page version of the heatmap as well.
(If you do not update the page version, the heatmap screen will remain outdated and misaligned.)
Please switch the page version from “Heatmap Manager” screen.

– Related page:
What is Page Version?
Heatmap Manager

When you need help

Please feel free to contact us.
To read the respective manual articles and troubleshooting can be some help.

It is also important to make sure that your site pages are working properly. There may be some adjustments to be made with the theme you are using.
Please check the source code, console, etc. if necessary.