Starter Quick Guide

※Version 3.0 +

This is a simple summary of what you may want to know.
For more information, please refer to the respective manual articles.

Where and for how long will data be stored?

The data will be stored on your server.

Two areas are used to store data.
(1) The database is used as a temporary storage location. (After a certain period of time, the old data will be deleted.)
(2) The plugin creates folders in “wp_content” directory in your server and saves the data in file format.

Data retention period is 2 years for PV data and 28 days for event data.*

PV data is used primarily for analytics / statistics.
Event data is used for heatmaps and session replays.

*Upgrade option to extend the retention period is available.
-> See QA Features and Plans.

– Related page:
Data storage (location and duration)
Points to note when installing (especially on dedicated servers such as AWS)

When can I start seeing the data?

Basically, “Realtime view” shows the data on the same day your site is visited, and the others show the data the day after your site is visited.

The data is generally measured and recorded as follows.
1. Someone visits your site. →Measurements will be made.
→Will be counted as the “Users Per Minute” in “Real time”.
2. Session (step1) is over. →As soon as the data is ready, it will be reflected in “Real Time”.
[ Repeating steps 1 and 2 ]
3. → Processes the previous day’s measured and recorded data during night (before dawn).*
4. → The data up to the previous day will be reflected in the heatmaps and the statistical graph.

*Data processing is run on the server at night. Therefore, if you have a high-traffic site and are running other server-intensive processes during the night, you may need to be careful. If you have concerns, please contact us.

Is there a data limitation?

QA Analytics sets a limitation for the number of PageViews, to keep your server healthy.

When the number of total monthly PVs reaches 100,000, data acquisition will be stopped.
(The monthly PV count will be reset in the following month.)

A QA enhancement license is required for monthly PV of 100,000 or more.

How many pages can be heatmapped?

You can choose and set 1 page to measure.
A page to be measured can be set in Heatmap Manager. (It is set to “Home” by default.)

*You can upgrade to collect Event data of all pages.
-> See QA Features and Plans.

– Related page:
Heatmap Manager

I surely visited my site, but it didn’t reflect it.

QA Analytics does not count nor collect data of visits by logged-in users. Please keep this in mind.
Conversely, you can use this to exclude your own visit.

– Related page:
How to exclude your own visit

When you update a post or page

Update the page version of the heatmap as well.
(If you do not update the page version, the heatmap screen will remain outdated and misaligned.)
Please switch the page version from “Heatmap Manager” screen.

– Related page:
What is Page Version?
Heatmap Manager

Browser

IE is not supported.

Safari / Firefox / Edge may slow down the rendering of a heatmap when viewing a heatmap.
Viewing heatmaps in Google Chrome is recommended.

When you need help

How about coordination with the site environment, such as using cache plugins together?
Please refer to each manual article, and troubleshooting.

You can also use the official WordPress support forum.
In doing so, the more information you have, the better. Check the source code, console, etc. as needed.

If you are a paid option subscriber, we have a special form. Please feel free to contact us.

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